Job description
Technical Service Coordinator - Charlotte, NC - Onsite
ABOUT PIEDMONT DOOR SOLUTIONS
Since 2001, Piedmont Door Solutions has been the Southeast's leading choice in pedestrian door and entrance solutions. We install, service, and maintain automatic doors, manual doors, and entrance systems for commercial customers such as hospitals, retail stores, grocery stores, airports, and office buildings. We're growing and looking for a sharp, organized Technical Service Coordinator to keep our field team moving.
POSITION OVERVIEW
The Technical Service Coordinator connects our customers, technicians, and office. You'll manage the service pipeline from first call to final invoice, making sure every job is done right, on time, and billed correctly. If you thrive in a fast-paced environment, enjoy solving problems on the fly, and like keeping a team on track, this role is for you.
WHAT YOU'LL DO
- Serve as the main point of contact for customers: take service requests, set expectations, and provide status updates
- Triage incoming calls and prioritize emergencies
- Order parts and materials, issue POs, and follow up with vendors and manufacturers on lead times
- Review technician work orders for accuracy and completeness before billing
- Close out jobs and send completed paperwork to billing on time
- Coordinate repair and upgrade quotes with technicians and the service manager
- Keep job records, service history, and customer info up to date in our field service software
WHAT YOU BRING
- 2+ years of commercial automatic door experience (installation and service)
- Basic technical understanding of door hardware and entrance systems
- Experience with field service and business software such as NetSuite, MSI, and Adobe (we're willing to train)
- Proficiency in Microsoft Office (Outlook, Excel, and Word)
- Strong phone presence and customer service skills
- Highly organized, detail-oriented, and calm under pressure
- Ability to juggle multiple priorities and shifting schedules
- High school diploma or GED
PREFERRED QUALIFICATIONS
- Familiarity with AAADM and ANSI A156.10 standards
- Knowledge of the local service area
WHAT WE OFFER
- Competitive salary
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Training and room to grow with a fast-growing company
- A team that has your back
Piedmont Door Solutions is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected status.
Skills:
Adobe Product Family, American National Standards Institute (ANSI), Billing, Business Solutions, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Establish Priorities, Grocery Stores, High School Diploma, Hospital, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, NetSuite, On Site Support, Organizational Skills, Record Keeping, Retail, Sales Pipeline, Telephone Triage, Time Management, Training/Teaching, Vision Plan
Piedmont Door Solutions